Samsung Galaxy Z Fold5 SM-F946B 19,3 cm [7.6] Doppia SIM Android 13 5G USB tipo-C 12 GB 256 GB 4400 mAh Nero (ZFold5 Pha

We're disappointed to read about your experience with the Z Fold5. This certainly isn't what we would expect from such a high quality phone. Our engineers are always here to help, however, if a phone has been deemed as out of warranty due to physical damage, then all repairs will be chargeable. This is because it isn't possible for our engineers to repair just one specific part of the device, it has to be returned to a warrantable standard as a whole. We apologise for any inconvenience this may cause, and understand that it isn't the outcome you are hoping for. We can assure you that this isn't a widespread issue, and that there are no reoccurring issues with the screen fold across this model. If you would like to explore your repair options, please reach out to our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ We're here to ensure that you can enjoy the brilliant phone that you have. ^SK at Samsung Support

Hallo, wir bedauern den Defekt deines Galaxy Z Fold5. Trotz unserer strengen Qualitätskontrollen lässt sich so etwas an einem technischen Gerät nie zu 100 Prozent ausschließen, auch wenn das äußerst selten vorkommt. Wir sind aber zuversichtlich, dass du nach der Reparatur viel Freude an deinem Gerät haben wirst.

Hallo Chrissie, wir freuen uns über deine Begeisterung und wünschen dir noch viel Freude beim Nutzen des Galaxy Z Fold5.

We are thrilled to see you are enjoying your Z Fold5! Thank you for your loyalty to us, and we will never disappoint you! With the redesigned Flex Hinge, you will be folding away smoother than ever before! Along with the striking 7.6" Dynamic AMOLED 2X main display, you won't be disappointed! ^LB at Samsung Support

Thank you for taking the time to review the Galaxy Z Fold5. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. Physical damage voids the warranty which results in a chargeable repair to reinstate the warranty for the remainder of its 2-years. We'd love to resolve your connectivity issues and encourage you to get back in touch. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

Thank you for taking the time to review the Galaxy Z Fold5. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. Physical damage voids the warranty, resulting in a chargeable repair. Once done, the warranty is reinstated for the duration. We'd love to look into your repair options. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support